Case Study of custom software for a retail furniture store with multiple locations in Ontario, Canada

The asserted information technology that is most related to this particular furniture store can be categorized as:
This was a growing furniture store that was struggling to meet the complexity of its tasks that ranges from order fulfilment to customer services. For meeting these need, it was necessary to design a special software with integrated modules for order processing, stock control, salary, and suppliers.

Among these are the artificial intelligence to generate routes for deliveries is one of the most loved since it saves time and fuel used. The bulk order generation that is powered by the AI algorithms, it helps to predict customers’ needs and make orders on its own so that the store is always supplied but it is not over supplied. Besides, the integrated customer support ticketing system helps to manage responses better and increases customers’ satisfaction due to problem-solving.

The furniture store recorded a massive improvement in their service delivery, a 60% cut on the time taken to deliver the furniture, a 40% lucky boost in customer satisfaction surveys, and improvements in their inventory systems that limited stock outs and over stocking. Our solution has really helped them to integrate their operations as an all-in-one platform that would help them to easily grow their business while trying to balance between the need to deliver excellent customer service and at the same time improve operational efficiency.